A rise in compliments and positive feedback submitted to North East Lincolnshire Council’s Children’s Services show that families are receiving better services and support, according to a leading councillor.
Councillor Margaret Cracknell, portfolio holder for children, families and education, made the comments at a Cabinet meeting on Wednesday.
The service, which supports vulnerable children and their families in North East Lincolnshire, has been working hard to make improvements under the guidance of a Department for Education-appointed commissioner.
There have been some 32 compliments submitted to the service formally in 2021/22.
Councillor Cracknell told Cabinet members that the service was improving and that the compliments reflected this.
Cllr Cracknell said: “I’m confident that the service is improving, and this view is shared by the DfE Commissioner.
“We all make complaints and become quite vocal when a service gets things wrong, but actually a service has to be really good for people to actively submit compliments.
“This shows that we are getting things right and that as a result of that, families in our area are getting a better deal and more support.
“We know that we’re not out of the woods yet, that there is still more to be done and we are determined to continue with this work.”
One compliment was submitted by a judge who had witnessed how court and child protection officers had managed a ‘difficult and complex’ case.
Another compliment thanked a ‘kind, caring, funny, non-judgemental’ officer for supporting their family.
Article and image from NELC.
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